Cancellation & Refund Policy

This policy covers recording credits bought from Noto Scribe on the web, operated by Meta Multiples Private Limited. It explains what you can cancel, when we refund, and how to ask.

1. There is nothing recurring to cancel

Recording credits bought on the web are a one-time prepaid purchase. There is no subscription, no auto-renewal, and no stored mandate that will charge you again. You are never billed unless you actively buy a pack, so there is no recurring payment to cancel and nothing to switch off to avoid a future charge.

You can stop using Noto Scribe at any time, and you can delete your account from our data deletion page.

2. Try it free before you pay

Every account starts with 10 hours of recording time at no cost, with no card required. We ask you to use that free time to check that transcription quality, accuracy, and the app itself suit you before buying credits, because that is the point at which the product is easiest to evaluate.

3. Refund on unused credits — 7 days

If you change your mind, we will refund a credit pack in full when both of these are true:

• You ask within 7 days of the purchase, and
• You have not spent the time you are asking us to refund — that is, your remaining balance is still at least as large as the pack itself

If you have used part of the time, we refund the unused remainder at the rate you paid, rounded in your favour. If you have used all of it, there is nothing left to refund — see the next section.

4. What we do not refund

• Recording time you have already used. Once audio has been recorded or uploaded and processed, the transcription and AI processing behind it have been performed and paid for. That time cannot be returned.
• The free 10 hours, or any other credit granted at no charge. Nothing was paid, so there is nothing to refund.
• Requests made more than 7 days after purchase, where the credits are simply unused. Credits never expire, so unused time remains available to you indefinitely rather than being lost.

These limits do not apply to a billing error or a service failure. Those are covered below, and we do not use this section to refuse them.

5. Billing errors and failed service — always refunded

We refund in full, regardless of the 7-day window, when:

• You were charged more than once for the same purchase
• You were charged but no recording time was added to your account
• You were charged an amount other than the one shown at checkout
• A recording failed to process because of a fault on our side and could not be recovered on retry — we return the time it consumed

If a payment left your account and no credits appeared, please contact us even if some time has passed. That is our error to fix, not a refund request subject to a deadline.

6. How to request a refund

Email support@metamultiples.in from the address on your Noto Scribe account, and include:

• The date of the purchase and the amount
• The payment reference from your receipt, if you have it
• Briefly, what went wrong or why you are asking

We reply to refund requests within two business days. You can see every payment, and the credits each one granted, on the Payment history page inside your account settings — that is the quickest way to find the details above.

7. How refunds are paid

Approved refunds are issued through Razorpay to the original payment method— the same card, UPI ID, or bank account used for the purchase. We cannot redirect a refund to a different account, and we do not refund as store credit unless you specifically ask us to.

Once we approve a refund we submit it immediately. It typically reaches your account in 5–7 business days, though the exact timing is set by your bank or card issuer and is outside our control.

Where GST was charged on the original purchase, it is refunded in the same proportion as the amount refunded.

8. Corresponding credit adjustment

When we refund a purchase, the recording time it granted is removed from your balance at the same time. A refund returns the money and the time together; it is not a way to keep both.

9. Purchases made in our mobile apps

Subscriptions bought inside our iPhone or Android apps are billed by the Apple App Store or Google Play, not by us. Their refund policies apply and refunds must be requested from them directly — we have no ability to issue or reverse a store charge on your behalf. Email us anyway if a charge looks wrong and we will help you work out where it came from and who to ask.

10. Contact

Questions about this policy: support@metamultiples.in. See also our Pricing page and our Terms of Service.

Meta Multiples Private Limited, 201, Rizvi Chambers-1, Hill Road, Bandra West, Mumbai, Maharashtra, India – 400050.